MK
Melanie K
1 reviews | Active since Aug 2009
03 Aug 2020, 18:29
Being sent from pillar to post, and getting nowhere!! Travel insurance
No one helping, being sent from pillar to post. My friend bought travel insurance, but was not able to fly because of the lockdown. She has tried on numerous occasions to get refunded, but is getting nowhere. Please help my friend Esmé urgently.
Helpful (0)
Replies (3)0
Replies (3)
AIG South Africa Limited's replyOfficial
04 Aug 2020, 09:33Dear Melanie,
We acknowledge receipt of your review and we sincerely apologize for the frustration you experiencing with us. We have been in contact with our insured and we will provide a response in due course.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
Kind regards,
Customer Resolutions Team
AIG South Africa Limited's reply04 Aug 2020, 09:33
Official
Dear Melanie,
We acknowledge receipt of your review and we sincerely apologize for the frustration you experiencing with us. We have been in contact with our insured and we will provide a response in due course.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
Kind regards,
Customer Resolutions Team
MK
Melanie K's updateReviewer Update
07 Aug 2020, 12:49Your reply sounds great, BUT My friend, Esmé, still has NOT been contacted. This is definitely NOT good customer service. Her frustration level with this problem is 150%.
Please, please, please help her!!!!!
Please, please, please help her!!!!!
MK
Melanie K's update07 Aug 2020, 12:49
Reviewer Update
Your reply sounds great, BUT My friend, Esmé, still has NOT been contacted. This is definitely NOT good customer service. Her frustration level with this problem is 150%.
Please, please, please help her!!!!!
Please, please, please help her!!!!!
AIG South Africa Limited's replyOfficial
07 Aug 2020, 14:07Dear Melanie,
We acknowledge receipt of your review and we sincerely apologize for the frustration you experiencing with us. Our Claims Division will be in contact with our insured in due course.
Thanking you once again for bringing your concerns for our attention.
Thanking you once again for bringing your concerns for our attention.
Kind regards,
Customer Resolutions Team
AIG South Africa Limited's reply07 Aug 2020, 14:07
Official
Dear Melanie,
We acknowledge receipt of your review and we sincerely apologize for the frustration you experiencing with us. Our Claims Division will be in contact with our insured in due course.
Thanking you once again for bringing your concerns for our attention.
Thanking you once again for bringing your concerns for our attention.
Kind regards,
Customer Resolutions Team