BAD SERVICE REGARDING POLICY

<p>Hello Peter</p> <p> </p> <p>I tried for nearly 10 days to get hold of AIG to find out why my one debit order did not go off on the 1st February. I have 5 policies with them, but my Multi Appliance one did not go through.</p> <p> </p> <p>After about 10 phone calls, I eventually go through to someone and he told me that it is my bank that did not allow this debit order to go through. I phoned my bank and they said it is a load of nonsense. There was no reason for the debit order not to go off, and there was enough money in the account. All the other 4 policies went through. My bank told me the following :</p> <p> </p> <p>“There was no stop for this but they need to tell you exactly what the reason was and why this did not go though. They must give it to us in black and white. If you want me to phone them I can, but not sure if they give out info if not your account.</p> <p> </p> <p>If you can get the reason our system was given in writing, then we can see what the story is, but from our side we not picking up anything.</p> <p> </p> <p>They can’t just say its stop payment as there is not stop on that debit order”</p> <p> </p> <p>Now this guy tells me they will re-instate the policy and take off a double debit order on the 1st March, which I do not have a problem with, (and I did not cancel the policy) but then he tells me I would have a 9 month waiting period. Sorry, I do not accept this – as this is not my doing, nor the banks.</p> <p> </p> <p>Rita van Wyk</p>