BAD service by AIG Insurance South Africa.

Dear AIG. It has been a week now and you have done absolutely NOTHING about the above mentioned issue. Do you like it when people complain? Are you okey with the fact that so much useless time and energy has to go into complaining? Why can the matter not just be solved professionally and quickly? I am sure for a company your size it can't be that hard. I did receive an email saying that you tried to contact me. I rep**** that I am abroad and gave you my broker's details. To date, my broker has received not one call or effort from your side to resolve this. I say again, this is POOR, but you are much happy in still taking my money every month. I ask you to please deal with this matter urgently, I need you to repay me the bank fees I had to pay every month because of direct debits that bounced after you kept on taking your premium. If this is not resolved by the end of this week, I will have to find alternative ways to deal with this. Kind regards. Eurice van Zijl.