Bad service + breach of contract on claims

AIG has failed to keep to their agreement which there is coverage for!

They do not respond when queries on their payouts are posed to them. I have been waiting for AIG to get back to me since August and have sent numerous follow-up emails with no success.

I have even called their call center and have been promised an answer and that I would receive a call back from AIG - this service is quite poor!

According to their hospital cover policy, a patient receives double pay out if they are in ICU however they have not paid the portion for my mother being in ICU and they are seemingly refusing to pay this out!

In addition to all of this, they have cheated me on their calculations of the days to be paid out. There was hospitalization of 4 days but they only pay out 3 days whereas they have previously paid out 4 days when the claimant was hospitalised for 4 days (double standards).

I am very displeased with their service and would not want to recommend this company to others.