RR
Riaan R
1 reviews | Active since Jul 2011
01 Jul 2015, 09:50
Bad service, Bad Service provider
I took out the Multi Appliance Coverage with AIG and had my first claim on 18 June 2015. The call center were very efficient in taking my details, approving my claim and the service provider contacted me within an acceptable timeline to make arrangements to have my dishwasher and tumble-dryer repairs. And that is where the good service went very bad. <br> My tumble-dryer was \repaired"onsite and is still not working. The dishwasher was taken off site for repairs"
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AIG South Africa Limited's replyOfficial
01 Jul 2015, 11:04Hello MockingJay,
Good day Riaan Ras,
We acknowledge receipt of your complaint.
We sincerely apologise for the frustration you are experiencing and assure you that the matter will be thoroughly investigated, whereupon feedback will be provided.
Kind Regards,
Customer Care Unit
Operations - Service Delivery Unit
AIG South Africa Limited
10 Queens Rd, Parktown Johannesburg South Africa 2193
T: 086 111 601
F: ***
This email and all content are subject to the disclaimer
Compliance: www.aigcompliancehelpline.com
www.AIG.com
Good day Riaan Ras,
We acknowledge receipt of your complaint.
We sincerely apologise for the frustration you are experiencing and assure you that the matter will be thoroughly investigated, whereupon feedback will be provided.
Kind Regards,
Customer Care Unit
Operations - Service Delivery Unit
AIG South Africa Limited
10 Queens Rd, Parktown Johannesburg South Africa 2193
T: 086 111 601
F: ***
This email and all content are subject to the disclaimer
Compliance: www.aigcompliancehelpline.com
www.AIG.com
AIG South Africa Limited's reply01 Jul 2015, 11:04
Official
Hello MockingJay,
Good day Riaan Ras,
We acknowledge receipt of your complaint.
We sincerely apologise for the frustration you are experiencing and assure you that the matter will be thoroughly investigated, whereupon feedback will be provided.
Kind Regards,
Customer Care Unit
Operations - Service Delivery Unit
AIG South Africa Limited
10 Queens Rd, Parktown Johannesburg South Africa 2193
T: 086 111 601
F: ***
This email and all content are subject to the disclaimer
Compliance: www.aigcompliancehelpline.com
www.AIG.com
Good day Riaan Ras,
We acknowledge receipt of your complaint.
We sincerely apologise for the frustration you are experiencing and assure you that the matter will be thoroughly investigated, whereupon feedback will be provided.
Kind Regards,
Customer Care Unit
Operations - Service Delivery Unit
AIG South Africa Limited
10 Queens Rd, Parktown Johannesburg South Africa 2193
T: 086 111 601
F: ***
This email and all content are subject to the disclaimer
Compliance: www.aigcompliancehelpline.com
www.AIG.com