1 reviews | Active since Jan 2018
Bad service and not taking matters seriously
I had a car accident and it was not my fault , the insurance of the person who was at fault referred to a 3rd party claim. The lady by the name Tholakele Tshabalala is busy with the claim , she hasn't done anything and does not reply to my mail. I got all the necessary documents about the accident as she requested , from the accident report to the witness statement . She ignores my mail , this happened on the 2nd of December 2017. I don't understand why she's treating this matter this way. I am frustrated about this matter as it should be long fixed.
Dear Melusi Yende,
We acknowledge receipt of your complaint.
We sincerely apologise for the frustration you are experiencing and assure you that the matter will be thoroughly investigated, whereupon feedback will be provided.
Kind Regards,
Customer Care Unit
Dear Melusi Yende,
We acknowledge receipt of your complaint.
We sincerely apologise for the frustration you are experiencing and assure you that the matter will be thoroughly investigated, whereupon feedback will be provided.
Kind Regards,
Customer Care Unit