Bad service amd syruggle of getting help

Item: AIG South Africa Limited
Rating: 1
Author: Yandisa D

Last week i wrote my review regardibg aig they immidiately send me email and request my documents and i sent them until today they never got back to me. This campany is a **** ifs been 3 weeks now after i have submitted.my day to day hospital plan claim . Amd i habe lost hope of getting help .when i contact the person who sent an email after hello peter contacted them he is telking me to contact a claim assesor who is always unavaila le . Its so tirinv and draining

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Replies (1)

AIG South Africa Limited's replyOfficial

10 Oct 2022, 08:43

Dear Yandisa

We acknowledge receipt of your review, and we sincerely apologize for the frustration you are experiencing with us. Your case has been escalated to the claims manager and we are reviewing it. Please feel free to reach to us via our email as provided to you

Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction

Kind regards,
Customer Resolution Team
Email: sacomplaints <***>

AIG South Africa Limited's reply10 Oct 2022, 08:43

Official

Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction

Kind regards,
Customer Resolution Team
Email: sacomplaints <***>