NM
Ntombi M
1 reviews | Active since Feb 2019
24 Apr 2019, 12:45
bad service
AIG LIFESA changed my premiums without any communications they debited my account and when I called them to enquire I was promised a call back and since then I am still waiting they only sending me emails with my policy documents, the cover value is still the same as 2 years ago when I took the policy but the premiums are increased .
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Replies (3)0
Replies (3)
AIG South Africa Limited's replyOfficial
24 Apr 2019, 12:52Dear Ntombi Mlambo
We acknowledge receipt of your review and sincerely apologize for the frustration you are experiencing. One of our consultants will be in contact with you shortly.
I can assure you that the matter will be thoroughly investigated and feedback provided. Kind regards,
Customer Resolutions Team
We acknowledge receipt of your review and sincerely apologize for the frustration you are experiencing. One of our consultants will be in contact with you shortly.
I can assure you that the matter will be thoroughly investigated and feedback provided. Kind regards,
Customer Resolutions Team
AIG South Africa Limited's reply24 Apr 2019, 12:52
Official
Dear Ntombi Mlambo
We acknowledge receipt of your review and sincerely apologize for the frustration you are experiencing. One of our consultants will be in contact with you shortly.
I can assure you that the matter will be thoroughly investigated and feedback provided. Kind regards,
Customer Resolutions Team
We acknowledge receipt of your review and sincerely apologize for the frustration you are experiencing. One of our consultants will be in contact with you shortly.
I can assure you that the matter will be thoroughly investigated and feedback provided. Kind regards,
Customer Resolutions Team
AIG South Africa Limited's replyOfficial
24 Apr 2019, 13:09Dear Ntombi Mlambo
Kindly note that we have been trying to contact you on the three contact numbers we have on our files to no avail and have left a message in this regard.
Please call us on ***, alternatively we will keep trying to make contact throughout the day
Kind regards,
Customer Resolutions Team
Kindly note that we have been trying to contact you on the three contact numbers we have on our files to no avail and have left a message in this regard.
Please call us on ***, alternatively we will keep trying to make contact throughout the day
Kind regards,
Customer Resolutions Team
AIG South Africa Limited's reply24 Apr 2019, 13:09
Official
Dear Ntombi Mlambo
Kindly note that we have been trying to contact you on the three contact numbers we have on our files to no avail and have left a message in this regard.
Please call us on ***, alternatively we will keep trying to make contact throughout the day
Kind regards,
Customer Resolutions Team
Kindly note that we have been trying to contact you on the three contact numbers we have on our files to no avail and have left a message in this regard.
Please call us on ***, alternatively we will keep trying to make contact throughout the day
Kind regards,
Customer Resolutions Team
AIG South Africa Limited's replyOfficial
22 May 2019, 12:06Dear Ntombi Mlambo
We make reference to your complaint received on the 24th April 2019 and wish to advise that we have also received your complaint from the Long Term Ombudsman office. All correspondence will now be provided by our Ombudsman Liaison Officer whereby a formal response will be provided to you and the Ombudsman Offices. We will now proceed to close your complaint with Ref: GCS-151760.
We trust you find the above in order.
Kind regards,
Customer Resolutions Team
We make reference to your complaint received on the 24th April 2019 and wish to advise that we have also received your complaint from the Long Term Ombudsman office. All correspondence will now be provided by our Ombudsman Liaison Officer whereby a formal response will be provided to you and the Ombudsman Offices. We will now proceed to close your complaint with Ref: GCS-151760.
We trust you find the above in order.
Kind regards,
Customer Resolutions Team
AIG South Africa Limited's reply22 May 2019, 12:06
Official
Dear Ntombi Mlambo
We make reference to your complaint received on the 24th April 2019 and wish to advise that we have also received your complaint from the Long Term Ombudsman office. All correspondence will now be provided by our Ombudsman Liaison Officer whereby a formal response will be provided to you and the Ombudsman Offices. We will now proceed to close your complaint with Ref: GCS-151760.
We trust you find the above in order.
Kind regards,
Customer Resolutions Team
We make reference to your complaint received on the 24th April 2019 and wish to advise that we have also received your complaint from the Long Term Ombudsman office. All correspondence will now be provided by our Ombudsman Liaison Officer whereby a formal response will be provided to you and the Ombudsman Offices. We will now proceed to close your complaint with Ref: GCS-151760.
We trust you find the above in order.
Kind regards,
Customer Resolutions Team