Bad service

I took a day to day hospital health policy with this campany last month on september i was hospitalised i submited all the documents they wanted and recieve a claim number its been two weeks no communication the clain assesor is always busy when i want progress . Its really frastrating imaginr i have unpaid hospital bills that i tot i ll pay with that money but these people re pkaying hide and seek anyone who can help . Next week its 15th their debit date they will debit again i ..i am not.hapoy with their service i regret choosing them.