Bad, ****ed

I'm totally disappointed at the level of arrogance that I have received from AIG funeral insurance. I've been paying the insurance for 3yrs without any fault from my side. Now they didn't get money as scheduled I've received the email it has lapsed how can a funeral policy lapse only because there was only 10 days difference but I was on trial for 12 months. I feel so ****** I was even advised that the company won't even be able to understand or assist me in order for it to be effective after numerous calls from me. I'm heartbroken that after all the deductions that's how they treat their clients with no remorse and unfairly treated because of this. Very disappointed. For 3 years R535 has been deducted from my salary so they have lapsed my insurance for a mere 10 days difference?