SN
Sammie N
1 reviews | Active since Aug 2019
02 Oct 2019, 21:17
Bad customer service and incompetence
After 4 years of paying for my policy faithfully and when I tried to claim having an emergency their representative became rude to me and later on declined the claim, they started telling me things that I do not understand. After that they have the audacity to debit money from my account. This insurance is ******* and does not cover when needed.
Helpful (0)
Replies (5)0
Replies (5)
AIG South Africa Limited's replyOfficial
03 Oct 2019, 09:19Dear Sammie Nkosi
We acknowledge receipt of your review and we sincerely apologize for the inconvenience caused.
We will be in contact with you in due course to obtain a policy number or debit order reference number for further assistance.
We will be in contact with you in due course to obtain a policy number or debit order reference number for further assistance.
I can assure you that the matter will be thoroughly investigated and feedback provided.
Kind regards,
Customer Resolutions Team
AIG South Africa Limited's reply03 Oct 2019, 09:19
Official
Dear Sammie Nkosi
We acknowledge receipt of your review and we sincerely apologize for the inconvenience caused.
We will be in contact with you in due course to obtain a policy number or debit order reference number for further assistance.
We will be in contact with you in due course to obtain a policy number or debit order reference number for further assistance.
I can assure you that the matter will be thoroughly investigated and feedback provided.
Kind regards,
Customer Resolutions Team
AIG South Africa Limited's replyOfficial
03 Oct 2019, 10:19Dear Sammie Nkosi
We are trying to contact you on your mobile number but we are unsuccessful.
We require a policy number or debit order reference number to obtain your portfolio.
A separate e-mail will be sent to you to obtain further information.
Kind regards,
We are trying to contact you on your mobile number but we are unsuccessful.
We require a policy number or debit order reference number to obtain your portfolio.
A separate e-mail will be sent to you to obtain further information.
Kind regards,
Customer Resolutions Team
AIG South Africa Limited's reply03 Oct 2019, 10:19
Official
Dear Sammie Nkosi
We are trying to contact you on your mobile number but we are unsuccessful.
We require a policy number or debit order reference number to obtain your portfolio.
A separate e-mail will be sent to you to obtain further information.
Kind regards,
We are trying to contact you on your mobile number but we are unsuccessful.
We require a policy number or debit order reference number to obtain your portfolio.
A separate e-mail will be sent to you to obtain further information.
Kind regards,
Customer Resolutions Team
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Sammie N's updateReviewer Update
04 Oct 2019, 20:54Good day,I have received a call from one of your representative and he said he will get back to me and I am still waiting.
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Sammie N's update04 Oct 2019, 20:54
Reviewer Update
Good day,I have received a call from one of your representative and he said he will get back to me and I am still waiting.
SN
Sammie N's updateReviewer Update
04 Oct 2019, 20:58And I would like to know why you keep sending the policy documents that do not make sense and have been amended now they look different and have different information.
SN
Sammie N's update04 Oct 2019, 20:58
Reviewer Update
And I would like to know why you keep sending the policy documents that do not make sense and have been amended now they look different and have different information.
AIG South Africa Limited's replyOfficial
07 Oct 2019, 08:40Dear Sammie Nkosi
We acknowledge receipt of your review and we are currently investigating your concerns that has been brought to our attention.
We will provide feedback back in due course.
Kind regards,
We acknowledge receipt of your review and we are currently investigating your concerns that has been brought to our attention.
We will provide feedback back in due course.
Kind regards,
Customer Resolutions Team
AIG South Africa Limited's reply07 Oct 2019, 08:40
Official
Dear Sammie Nkosi
We acknowledge receipt of your review and we are currently investigating your concerns that has been brought to our attention.
We will provide feedback back in due course.
Kind regards,
We acknowledge receipt of your review and we are currently investigating your concerns that has been brought to our attention.
We will provide feedback back in due course.
Kind regards,
Customer Resolutions Team