Bad Customer Service- AIG56851/2 - 01MCP***

I had submitted a claim to AIG , to claim from the 3rd party for damages they had caused to my car. It had been over 3 months, where RODEL and AIG have been saying that they are working on this, and when I follow up they simply ignore my emails. It has also been very difficult to ascertain the person responsible for this claim as they only have an email address and no contact number. Worst customer service from these 2 companies, with simply no care in treating customers fairly. Please can this be sorted as I have really run out of all patience.