1 reviews | Active since Jul 2009
Bad bad service
Claim number ***ZA.
I have a hospital policy with them for 7 years and only claimed once for 1 day.
On the 22nd May I was taken up in hospital for a potential deadly disease. When I was discharged I immediately started with the claim process. (I was in hospital for 18 days). I submitted all the outstanding documents. More documents were needed. I took Sibongile Mkhontwana's (the person who is dealing with my case) email and forwarded it to the doctors rooms for the rest of the documents. When receiving it from the doctors rooms I assumed it was all of it because she could see what was required and forwarded it to Sibongile Mkhontwana. I received an email from her/him and this is a copy of the mail - We acknowledge receipt of your documents. I now assumed it was all of the documents. I then send an email on both 26 and 29th wanting to know how far my claim is only to be told that the following is still outstanding - Kindly note we are still outstanding a complete hospital file with doctors and nurses daily ward rounds. This was requested on the mail that was send to the doctors room and then back to AIG which I should have checked. They should have said in their mail that A and B have been received but C is still outstanding. I then send their mail again to the doctors rooms and she did provide me with the info. I checked it this time and was concerned that they are not going to except the typed out document and may be looking for the handwritten notes. On 30 June I send Sibongile Mkhontwana an email asking if the documents were received and if it is in order. I did send another mail today asking the same question and no response. I feel they are dragging their feed. For the last 3 months (due to lock down and being sick) I earned a sum total of only R5000 were in normal situations I would have earned R60 000. My premiums were always pay in full and in time. They can look back at my claim history and could see that I am not a regular claimer. This was the longest period in my 65 years that I have been in hospital. I want them to sort out this claim ASAP.
We do regret that the service you have received thus far from our claims division was not to your satisfaction.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
We do regret that the service you have received thus far from our claims division was not to your satisfaction.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
We have tried to contact you on your mobile number, however we were unsuccessful, we will send you a separate email shortly, outlining our next steps.
We have tried to contact you on your mobile number, however we were unsuccessful, we will send you a separate email shortly, outlining our next steps.