Awesome service

<p>I have decided to complain on hello Peter regarding the awesome service I have received from AIG insurance regarding my vehicle claim.</p> <p>I was in an unfortunate motor vehicle accident on the 23/12/2016. I immediately notified the insurance as my vehicle was not drivable. To my surprise I was told that vehicle hire could not be arranged as there was nobody to man the system, why is this not automated as other major insurance companies? I eventually received vehicle hire on the 28/12/2016, and the claim had been registered which was awesome. On the 09/01/2017 I was advised to request a settlement letter from the bank which was immediately sent to the insurer. Then enters Rodel the administrators for the insurance which was still in order. On the 19/01/2017 I was requested to hand over the spare key for the vehicle which was also done on time. </p> <p>On the 23/01/2017 I received an agreement of loss letter, I then decided to double check the values for the vehicle, and it was found to be incorrect. I then immediately contacted my broker to advise and also for this to be rectified. The date is the 06/02/2017 and the supposed amended agreement of loss letter has still not been sent? I sent a few e-mails to Davis at Rodel with no answer. Maybe this will be answered sooner than later.</p> <p> </p>