FK
Fabian K

1 reviews | Active since Mar 2015

07 Nov 2017, 08:57

Avoiding customer claims / horrible Customer Services

Good day ,

With regards to claim no: 310660 for vehicle insurance , AIG really shouldn't be doing business with clients if they cannot help clients with their claims, I am only the third party in this matter, I have names of Wessel Beukes / Tholakele Tshabalala and God knows who else that have avoided me and sometimes dropped the call in my ears when asking for assistance for my vehicle to be repaired. I am currently driving with a badly damaged vehicle for almost four months now, whereby the main client which is Sheldon Nel asked AIG to please repair my vehicle, sometimes I wonder why Sheldon is still insured with AIG. These individuals in this claimn department don't now the menaing of customer service and I would not advise anyone to insure themselves through AIG. if calls can be dropped and avoided when clients call in for a full month for a claim , then AIG really needs to question their integrity of this claims department, I called them on the number 27 11 ********** ********** 216 all of these guys are useless and am sorry to say they have no sympathy and customer services s****s, they are ********* and thus making AIG look *********** in the eyes of the public. People do not Insure with AIG they lack good business ethics they cannot even pay out my claim and keep avoiding me as a customer.

0
Replies (2)
AIG South Africa Limited
AIG South Africa Limited's reply07 Nov 2017, 10:30
Official

Dear Fabian

We confirm acknowledgement of your complaint and would like to apologise for any inconvenience caused.

Together with our business partners, we are working towards finding a solution to this issue. We trust that we will be able to resolve this matter to your satisfaction.

We would like to thank you for taking the time to bring this to our attention.

The Customer Care Team

FK
Fabian K's update09 Nov 2017, 08:59
Reviewer Update
Hi All, Thanks so much for your help but I must say , and please take my advise , sort your customer services department Wessel and them they are useless first they ducked me now Wessel is saying he cannot meet the quotation requirements sent by Renew-IT in Greenstone. I am not sure what to Do My access with Mi-way is R4500.00 which I do not have at the moment and seeing that I was not at fault I am not sure if I should be paying for someone else's mistake. But its ok I will try and make a loan from the bank for R4500 to pay my access so that Mi-Way can fix my vehicle.