AIG's terrible service!!

It is the third review that I write about the terrible service that I received from 2 claim examiners of AIG, Loretta King and Lerato Mapaletsebe. The reply of the Customer Care team is each time exactly the same. I did not submit all the documentation. They keep on asking for tests that were not done. There is no the radiology report, because the specialist did not take X-rays. I sent all the bloodtest results. Nobody tested the daily glucose levels. So I cannot submit the daily glucose levels. I sent all the relevant documentation. Lerato and Loretta are just frustrating me. They keep on asking for documentation that does not exist and is not relevant to the illness. So I ask the Customer Care team to please investigate the case and not listen to Lerato and Loretta. The claim numbers are: ***ZA and ***.