AIG’s Sad Sad service!!

I have been claiming from AIG third party claims for 6months now almost the 7th month. They sent me an assessors document after requesting I send the quotations with R6/7000.00 less than the quotations I had given them. I don’t understand the point of sending me this after them knowing what the exact amount needed from the quotes I sent them. I have had the worst experience with the broker or whatever he is. He never replies to emails, I have to constantly call and follow up. Every time I do follow up some other document is needed. Like I said this is 7months now and seems like it will take them the entire year or more to conclude. I would never get AIG as my insurance brokers, if I go with the level of service I have received from their third party claims department. The worst part is the more I use my vehicle the more extensive the damage becomes. I’m probably going to have to get a new quotation now. This is such a mission, I have never ever received such useless service from an insurance company. If anyone can assist me