AIG Worst sevice ever!!!!

I am a 3rd party claiming from AIG as one of there insured drivers hit me from behind. The claim was Launched Beginning of December 2014 and up untill now, it has been an uphill battle getting someone to help me. They promise to sort out your claim the EZZID who was working with my claim just disappear don't hear from for 2 weeks, when i call i must hear that he is of on personal time, and that no one took over his work. Then i get hold of the manager NUZUL, who then after i sweared allot told me that he understand why i am upset and will get back to me within in one hour, LOL week later no reply from him... Does he understand? no that word has become a \cover my ass"word that means ****!<br> <br> I belief no one will reply to this complained"