LG
Leon G
1 reviews | Active since Aug 2017
09 Feb 2023, 16:55
AIG wants to assess claim eventhough they have all relevant information and treats clients like ******** like we damaged our items
I recently took out insurance with AON for my relocstion from.KZN to Johannesburg,we paid a hefty premium and the removal.company was Biddulphs International,Biddulphs International delivered my goods and several.itemz were damaged by Biddulphs International staff which included my leather couch,dishwasher,fridge,washing machine,deep freezer as well as 3 storage containers,pedestal,speakers,and chest of drawer,some.of the items were dented,scratche d and due to the leak in Biddulphs Intrnationnals truck as it was raining this soiled some boxes and also damaged my couch and pedestal.A claim was submitted to AON and AON sent the branch manager to my premises to complete the claim form and he took photos as well I sent him photos as well.I requested AON to get an assessor out to my premises but I was assured that they have enough evidence to process my claim.I never got feedback or even a claim.number from AON.After I enquired with the claims advisor at AON she then told me.that she is waiting for one quote for repairs,I advised her why I think the items should not be reapired taking many factors in consideration,she then promised me that she would give me feedback the following day at lunch time on what items are going to be replaced and what is going to be repaired.I then get a call from her confirming that an assessor will be appointed this after 4 days after claim was submitted and I was promised that my claim will be finalized well AON is dishonest.Now I get a call from. AON'S legal and compliance stating that they discussed the matter and merits with the insurer AIG and they conform that they want an assessor appointed,this AIG now bullies me.to allow assessor to assess the claim eventhough they have all evidence at their fingertips and biddulphs confirmed they are responsible for the damages,now after paying premiums to this pathetic AIG we now have to be treated like ********* for damages to our items that biddulphs damaged.Poor pathetic insirance and service from AIG.
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Replies (7)0
Replies (7)
AIG South Africa Limited's replyOfficial
10 Feb 2023, 08:44Dear Kreban Govender
We acknowledge receipt of your review and we sincerely apologize for the frustration you are experiencing with us. One of our consultants will be in contact with you regarding your concerns. We are investigating the matter and a complaints handler has been allocated to look into this urgently.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction.
Kind regards
Client Resolution Team AIG SA
Email address: ***
Kind regards
Client Resolution Team AIG SA
Email address: ***
AIG South Africa Limited's reply10 Feb 2023, 08:44
Official
Dear Kreban Govender
We acknowledge receipt of your review and we sincerely apologize for the frustration you are experiencing with us. One of our consultants will be in contact with you regarding your concerns. We are investigating the matter and a complaints handler has been allocated to look into this urgently.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction.
Kind regards
Client Resolution Team AIG SA
Email address: ***
Kind regards
Client Resolution Team AIG SA
Email address: ***
LG
Leon G's updateReviewer Update
10 Feb 2023, 15:52So a week later and my claim is still not finalised and nobody gives me feedback,called Raessa Khan from AON she say they were instructed by AIG not to contact me or intervene they will take the matter from here on,AIG has not contacted me both AON and AIG want ro frustrate clients and cause more stress,what do you want to investigate,I paid a premium to insure my goods in transit,Biddulphs International damaged my goods and have admitted to that,their branch manager was present he took photos I sent photos you have the inventory sheet,now you treat me like a ******** instead of doing your jobs so another week drags on....stay away from AON and AIG you will regret it,I am making calls, sending emails and nobody even responds,sent emails to both ceos no response...do the right thing and stop beating around the bush.No wonder both companies have dismal ratings on Hello Peter.Staff make dishonest statements and commitments and everything gets swept under the carpet.Make a decision if you don't want to settle my claim provide me with a rejection letter!
LG
Leon G's update10 Feb 2023, 15:52
Reviewer Update
So a week later and my claim is still not finalised and nobody gives me feedback,called Raessa Khan from AON she say they were instructed by AIG not to contact me or intervene they will take the matter from here on,AIG has not contacted me both AON and AIG want ro frustrate clients and cause more stress,what do you want to investigate,I paid a premium to insure my goods in transit,Biddulphs International damaged my goods and have admitted to that,their branch manager was present he took photos I sent photos you have the inventory sheet,now you treat me like a ******** instead of doing your jobs so another week drags on....stay away from AON and AIG you will regret it,I am making calls, sending emails and nobody even responds,sent emails to both ceos no response...do the right thing and stop beating around the bush.No wonder both companies have dismal ratings on Hello Peter.Staff make dishonest statements and commitments and everything gets swept under the carpet.Make a decision if you don't want to settle my claim provide me with a rejection letter!
LG
Leon G's updateReviewer Update
10 Feb 2023, 15:58I see that others also have the same problem as me little or no communication and to date I have not received a claim number...Please stay away from AON and AIG!
LG
Leon G's update10 Feb 2023, 15:58
Reviewer Update
I see that others also have the same problem as me little or no communication and to date I have not received a claim number...Please stay away from AON and AIG!
LG
Leon G's updateReviewer Update
15 Feb 2023, 22:50So AON/AIG now want to settle my claim and are now forcing me to accept their settlement,they want to pay me.out for one speaker R2500 and want to collect this speaker as salvage and want me to use the hifi system with 1 speaker and they refer to a clause regarding sets/pairs which were never even sent to me in the first place,they want to settle me for my dining room table and want me to keep the chairs,how do I replace the table when the table and chairs are one set and I can't buy the table separately???they also assume that I had 6 large luggage bags and want to give me a mere R600 for one of my luggage bags their client Biddulph international damaged,they dis not even take in consideration the recommendation the assessor they appointed recommended...what a pathetic insurance company/broker...don't insure with AON or AIG YOU WILL REGRET IT AND they will frustrate you till you can't take it anymore!!!!
LG
Leon G's update15 Feb 2023, 22:50
Reviewer Update
So AON/AIG now want to settle my claim and are now forcing me to accept their settlement,they want to pay me.out for one speaker R2500 and want to collect this speaker as salvage and want me to use the hifi system with 1 speaker and they refer to a clause regarding sets/pairs which were never even sent to me in the first place,they want to settle me for my dining room table and want me to keep the chairs,how do I replace the table when the table and chairs are one set and I can't buy the table separately???they also assume that I had 6 large luggage bags and want to give me a mere R600 for one of my luggage bags their client Biddulph international damaged,they dis not even take in consideration the recommendation the assessor they appointed recommended...what a pathetic insurance company/broker...don't insure with AON or AIG YOU WILL REGRET IT AND they will frustrate you till you can't take it anymore!!!!
LG
Leon G's updateReviewer Update
15 Feb 2023, 22:50So AON/AIG now want to settle my claim and are now forcing me to accept their settlement,they want to pay me.out for one speaker R2500 and want to collect this speaker as salvage and want me to use the hifi system with 1 speaker and they refer to a clause regarding sets/pairs which were never even sent to me in the first place,they want to settle me for my dining room table and want me to keep the chairs,how do I replace the table when the table and chairs are one set and I can't buy the table separately???they also assume that I had 6 large luggage bags and want to give me a mere R600 for one of my luggage bags their client Biddulph international damaged,they dis not even take in consideration the recommendation the assessor they appointed recommended...what a pathetic insurance company/broker...don't insure with AON or AIG YOU WILL REGRET IT AND they will frustrate you till you can't take it anymore!!!!
LG
Leon G's update15 Feb 2023, 22:50
Reviewer Update
So AON/AIG now want to settle my claim and are now forcing me to accept their settlement,they want to pay me.out for one speaker R2500 and want to collect this speaker as salvage and want me to use the hifi system with 1 speaker and they refer to a clause regarding sets/pairs which were never even sent to me in the first place,they want to settle me for my dining room table and want me to keep the chairs,how do I replace the table when the table and chairs are one set and I can't buy the table separately???they also assume that I had 6 large luggage bags and want to give me a mere R600 for one of my luggage bags their client Biddulph international damaged,they dis not even take in consideration the recommendation the assessor they appointed recommended...what a pathetic insurance company/broker...don't insure with AON or AIG YOU WILL REGRET IT AND they will frustrate you till you can't take it anymore!!!!
LG
Leon G's updateReviewer Update
15 Feb 2023, 22:54So AON/AIG now want to settle my claim and are now forcing me to accept their settlement,they want to pay me.out for one speaker R2500 and want to collect this speaker as salvage and want me to use the hifi system with 1 speaker and they refer to a clause regarding sets/pairs which were never even sent to me in the first place,they want to settle me for my dining room table and want me to keep the chairs,how do I replace the table when the table and chairs are one set and I can't buy the table separately???they also assume that I had 6 large luggage bags and want to give me a mere R600 for one of my luggage bags their client Biddulph international damaged,they dis not even take in consideration the recommendation the assessor they appointed recommended...what a pathetic insurance company/broker...don't insure with AON or AIG YOU WILL REGRET IT AND they will frustrate you till you can't take it anymore!!!!
LG
Leon G's update15 Feb 2023, 22:54
Reviewer Update
So AON/AIG now want to settle my claim and are now forcing me to accept their settlement,they want to pay me.out for one speaker R2500 and want to collect this speaker as salvage and want me to use the hifi system with 1 speaker and they refer to a clause regarding sets/pairs which were never even sent to me in the first place,they want to settle me for my dining room table and want me to keep the chairs,how do I replace the table when the table and chairs are one set and I can't buy the table separately???they also assume that I had 6 large luggage bags and want to give me a mere R600 for one of my luggage bags their client Biddulph international damaged,they dis not even take in consideration the recommendation the assessor they appointed recommended...what a pathetic insurance company/broker...don't insure with AON or AIG YOU WILL REGRET IT AND they will frustrate you till you can't take it anymore!!!!
LG
Leon G's updateReviewer Update
16 Feb 2023, 09:26That's what you guys te0**** on the last occasion to date nobody has called me,there were no terms and conditions Forwarded to me from Aig when we took insurance to move our goods with Biddulph,do you guys know about the policy protection rules...please don't be dishonest
LG
Leon G's update16 Feb 2023, 09:26
Reviewer Update
That's what you guys te0**** on the last occasion to date nobody has called me,there were no terms and conditions Forwarded to me from Aig when we took insurance to move our goods with Biddulph,do you guys know about the policy protection rules...please don't be dishonest