CL
Celeste L
1 reviews | Active since Aug 2019
26 Sept 2019, 15:44
AIG USE INFO AND LISTED YOU EVEN IF YOU DON'T HAVE A POLICY WITH THEM AND JUST IGNORE YOUI
I want to know how is it possible to put you as a bad payer and listed if you never have a policy with them. A while ago I contacted AIG I also ask a broker of a private brokerage if she can help me sort it with and she really tried to sort it but in contracy of AIG THERE IS NO RESPONSE! NO NEED TO RECTIFY THEIR MISTAKE. So it affect my credit and they just don't care. Its not a very good adverti*****t. I will really make an effort for every one who cross my path and that I know to be aware they just use info that I don't know where they get it and hold you responsible for insurance money that you never deal with them
Helpful (0)
Replies (2)0
Replies (2)
AIG South Africa Limited's replyOfficial
26 Sept 2019, 16:02Good day Celeste Loubser
We acknowledge receipt of your review and sincerely apologize again for the frustration you are experiencing. One of our consultants will be in contact with you shortly.
We acknowledge receipt of your review and sincerely apologize again for the frustration you are experiencing. One of our consultants will be in contact with you shortly.
I can assure you that the matter will be thoroughly investigated and feedback provided.
Kind regards,
Customer Resolutions Team
AIG South Africa Limited's reply26 Sept 2019, 16:02
Official
Good day Celeste Loubser
We acknowledge receipt of your review and sincerely apologize again for the frustration you are experiencing. One of our consultants will be in contact with you shortly.
We acknowledge receipt of your review and sincerely apologize again for the frustration you are experiencing. One of our consultants will be in contact with you shortly.
I can assure you that the matter will be thoroughly investigated and feedback provided.
Kind regards,
Customer Resolutions Team
AIG South Africa Limited's replyOfficial
27 Sept 2019, 11:10Good day Celeste Loubser
Please note that our attempts to contact you on *** have not been successful since yesterday.
A formal complaint has been logged in this regard and an acknowledgement letter sent to the email address provided in this review, we hope you have received.
Our initial investigation, which is still on going, has revealed that the policy you are referring to was taken with us by Mr C Nolte through the brokerage firm that he was with at the time.
We will keep you informed of progress in the investigations as and when there are further developments.
Kind regards,
Customer Resolutions Team
Please note that our attempts to contact you on *** have not been successful since yesterday.
A formal complaint has been logged in this regard and an acknowledgement letter sent to the email address provided in this review, we hope you have received.
Our initial investigation, which is still on going, has revealed that the policy you are referring to was taken with us by Mr C Nolte through the brokerage firm that he was with at the time.
We will keep you informed of progress in the investigations as and when there are further developments.
Kind regards,
Customer Resolutions Team
AIG South Africa Limited's reply27 Sept 2019, 11:10
Official
Good day Celeste Loubser
Please note that our attempts to contact you on *** have not been successful since yesterday.
A formal complaint has been logged in this regard and an acknowledgement letter sent to the email address provided in this review, we hope you have received.
Our initial investigation, which is still on going, has revealed that the policy you are referring to was taken with us by Mr C Nolte through the brokerage firm that he was with at the time.
We will keep you informed of progress in the investigations as and when there are further developments.
Kind regards,
Customer Resolutions Team
Please note that our attempts to contact you on *** have not been successful since yesterday.
A formal complaint has been logged in this regard and an acknowledgement letter sent to the email address provided in this review, we hope you have received.
Our initial investigation, which is still on going, has revealed that the policy you are referring to was taken with us by Mr C Nolte through the brokerage firm that he was with at the time.
We will keep you informed of progress in the investigations as and when there are further developments.
Kind regards,
Customer Resolutions Team