BS
Barry S
1 reviews | Active since Mar 2009
30 Jun 2020, 11:37
AIG Travel is Terrible
I took out a policy before lockdown, but specifically made sure that it would cover travel cancellations in case it happened. I lodged a claim on 12 May and they notified me that turnaround time will be between 21 and 28 days because of COVID. After 28 days, I phoned again and then they changed it to Business days. I was not happy, but waited more. After 28 business days, nothing happened again and I lodged a complaint. No one has cared to even acknowledge it.
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AIG South Africa Limited's replyOfficial
30 Jun 2020, 11:44Dear Barry S,
We acknowledge receipt of your review and we sincerely apologize for the frustration you experiencing with us. One of our consultants will be in contact with you regarding your concerns.
We do regret that the service you have received thus far from our claims division was not to your satisfaction.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
We do regret that the service you have received thus far from our claims division was not to your satisfaction.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
Kind regards,
Customer Resolutions Team
AIG South Africa Limited's reply30 Jun 2020, 11:44
Official
Dear Barry S,
We acknowledge receipt of your review and we sincerely apologize for the frustration you experiencing with us. One of our consultants will be in contact with you regarding your concerns.
We do regret that the service you have received thus far from our claims division was not to your satisfaction.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
We do regret that the service you have received thus far from our claims division was not to your satisfaction.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
Kind regards,
Customer Resolutions Team