WN
Willie N
1 reviews | Active since Apr 2021
11 Jun 2025, 08:16
AIG Travel Insurance ****
Travelers, be aware of AIG Travel Insurance ****. On their website they state: “A travel insurance plan from Travel Guard helps to protect your trip investment with coverages like trip cancellation and interruption, medical expense and evacuation, lost or delayed baggage and more. Don’t worry about your vacation we got you covered.” Until you file a claim, then suddenly there are rules that were not included in the contract or documents received.
I expect to receive the same generic response from them for giving them a bad review
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AIG South Africa Limited's replyOfficial
11 Jun 2025, 10:15Dear Mr Nel,
We acknowledge receipt of your review and we sincerely apologize for the frustration you are experiencing with us. One of our Travel agent will be in contact with you regarding your concerns. The matter is being investigated.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
Kind regards,
Customer Resolutions Team”
Email address: ***
Tell: ***
Email address: ***
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AIG South Africa Limited's reply11 Jun 2025, 10:15
Official
Dear Mr Nel,
We acknowledge receipt of your review and we sincerely apologize for the frustration you are experiencing with us. One of our Travel agent will be in contact with you regarding your concerns. The matter is being investigated.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
Kind regards,
Customer Resolutions Team”
Email address: ***
Tell: ***
Email address: ***
Tell: ***