AIG TRAVEL INSURANCE

Item: AIG South Africa Limited
Rating: 1
Author: Alicia E

My journey was delayed. I’ve submitted my claim to AIG Travel Insurance on the 8th February 2022……. No Date To Finalize the Claim Or A Refund for Expenses due to the delay!

Whichever time one phones; No Answer…. Just a Recording that there are High Call Volumes!

Karin who is Dealing with the claims;REPEATS the Same Story!!!!

CONSIDER VERY CAREFULLY wHEN PURCHASING AIG TRAVEL INSURANCE!!!!! EXTREMELY DISSAPOINTED AND DISSATISFIED!!!

Helpful (0)

Replies (3)

Alicia E's updateReviewer Update

21 Aug 2023, 19:43

NEVER TAKE TRAVEL INSURANCE with AIG….. they NEVER ANSWER YOUR CALLS OR PROCESS ONE’S CLAIM.
I’m waiting since 2021 for my claim to be paid out!!!!!!!!

Alicia E's update21 Aug 2023, 19:43

Reviewer Update

NEVER TAKE TRAVEL INSURANCE with AIG….. they NEVER ANSWER YOUR CALLS OR PROCESS ONE’S CLAIM.
I’m waiting since 2021 for my claim to be paid out!!!!!!!!

AIG South Africa Limited's replyOfficial

22 Aug 2023, 08:55

Dear Alicia

We acknowledge receipt of your review and we sincerely apologize for the frustration you are experiencing with us. We are investigating this matter and we will revert back to you shortly with a full report.

Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction.
Please feel free to contact us anytime for any further concerns

Kind regards,

Customer Resolutions Team
Email address: ***

AIG South Africa Limited's reply22 Aug 2023, 08:55

Official

Dear Alicia

Kind regards,

Customer Resolutions Team
Email address: ***

Alicia E's updateReviewer Update

10 Jan 2024, 20:11

REALLY! 2 years And Still Waiting!

Alicia E's update10 Jan 2024, 20:11

Reviewer Update

REALLY! 2 years And Still Waiting!