AIG South Africa Limited - Poor service delivery

I have joined AIG after repeated marketing calls and afforded them the opportunity to make me a happy customer. I was made to believe that they were in the Insurance industry for many decades, much more that any other insurer such as Auto & General, OUT surance etc. and that they offer a world class service. What a joke!

I was with them only for a month and due to poor service delivery, I moved back my previous insurer who was happy to take me back. My reason for rating the POORLY are as follows;

1. After joining and repeated requests, it took them more than 3 weeks to send me my policy schedule via e-mail. 2. I had a minor glass claim where some chips on my front windscreen needed to be filled and repaired, they filed a glass replacement claim to the value of R5000 and this now reflects on claim history. I informed the supplier (Glass Fit) that they must cancel the claim and mark as invalid claim. 3. I incidentally went through a pothole with my vehicle and one of my tyres were damaged, value maybe R2500, they filed an accident claim to value of R15000. Besides that I am not covered for these road condition incidents thus not entertained by them.

After leaving them I requested a letter stating that I left and needed a list of claims/non claims, this took AIG almost a week to generate, and besides that, above mentioned invalid, inaccurate information is displayed.

AIG need to step up to the plate, if they are a so-called world class provider!