MW
Marius W
1 reviews | Active since Dec 2010
13 Jan 2020, 16:00
AIG Short Term Insurance - No Service!
I logged a claim for a vehicle accident in November 2019. It is now the 13th of January 2020. I was advised by Ms. R Kekana (AIG Claims Adjuster) that the vehicle is uneconomical to repair on the 11th of December. It is now the 13th of January 2020 and STILL NO SETTLEMENT. I've sent emails and even tried to contact Ms. Kekana telephonically, but no answer. Tell me AIG, is this what you call customer service?
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AIG South Africa Limited's replyOfficial
13 Jan 2020, 16:11Dear Marius,
We acknowledge receipt of your review and we sincerely apologize for the frustration you experiencing with us. One of our consultants will be in contact with you shortly.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
Kind regards,
Customer Resolutions Team
AIG South Africa Limited's reply13 Jan 2020, 16:11
Official
Dear Marius,
We acknowledge receipt of your review and we sincerely apologize for the frustration you experiencing with us. One of our consultants will be in contact with you shortly.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
Kind regards,
Customer Resolutions Team