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fairozedaniels F
1 reviews | Active since Aug 2016
13 Jan 2022, 13:03
AIG ******** Insurance
This is just a **** of an insurance not sure how they are allowed to operate in SA. with my grandfathers passing i struggle to sleep knowing they took his money for over 18yrs and gave him 6 duplicate policies that are worthless. Shocking business practice. Please warn especially elderly people not to invest with them thinking they are taking care of their family when they are no longer there.
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Replies (5)
AIG South Africa Limited's replyOfficial
13 Jan 2022, 14:48“Dear Fairoze ,
We acknowledge receipt of your review and we sincerely apologize for the frustration you are experiencing with us. One of our consultants will be in contact with you regarding your concerns.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
Kind regards,
Customer Resolutions Team”
Email address: ***
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Email address: ***
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AIG South Africa Limited's reply13 Jan 2022, 14:48
Official
“Dear Fairoze ,
We acknowledge receipt of your review and we sincerely apologize for the frustration you are experiencing with us. One of our consultants will be in contact with you regarding your concerns.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
Kind regards,
Customer Resolutions Team”
Email address: ***
Tell: +***
Email address: ***
Tell: +***
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fairozedaniels F's updateReviewer Update
13 Jan 2022, 14:55Thank you for your response, for context for your consultant (essentially my late grandfather was given several policies of the same nature. When i questioned it with your team as to why nobody advised him to take out a life cover or savings for example. I was told he was well aware of what he was taking out. but this is not the point.I am with Old mutual and i can tell you now, if i take out additional policies they will take into consideration what i have and advice accordingly. not let me sign like a donkey telephonically)
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fairozedaniels F's update13 Jan 2022, 14:55
Reviewer Update
Thank you for your response, for context for your consultant (essentially my late grandfather was given several policies of the same nature. When i questioned it with your team as to why nobody advised him to take out a life cover or savings for example. I was told he was well aware of what he was taking out. but this is not the point.I am with Old mutual and i can tell you now, if i take out additional policies they will take into consideration what i have and advice accordingly. not let me sign like a donkey telephonically)
AIG South Africa Limited's replyOfficial
13 Jan 2022, 16:02Dear Fairoze
Kindly note that we are investigating this matter and we will revert back to you shortly. We have already sent you an email to the email address provided.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction' We are doing all we can to provide you with a report on the policies.
Kindly note that we are investigating this matter and we will revert back to you shortly. We have already sent you an email to the email address provided.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction' We are doing all we can to provide you with a report on the policies.
Kind regards,
Customer Resolutions Team”
Email address: ***
Tell: +***
Email address: ***
Tell: +***
AIG South Africa Limited's reply13 Jan 2022, 16:02
Official
Dear Fairoze
Kindly note that we are investigating this matter and we will revert back to you shortly. We have already sent you an email to the email address provided.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction' We are doing all we can to provide you with a report on the policies.
Kindly note that we are investigating this matter and we will revert back to you shortly. We have already sent you an email to the email address provided.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction' We are doing all we can to provide you with a report on the policies.
Kind regards,
Customer Resolutions Team”
Email address: ***
Tell: +***
Email address: ***
Tell: +***
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fairozedaniels F's updateReviewer Update
01 Jul 2022, 10:29An Update on the outcomes of this, " Kindly note that this decision is made out of goodwill " the tone so they repaid some of his premiums of the ones that were duplicated but for me this was never the point. the point is he would have benefited more from a real life cover than wasting his time paying fro **** for 18 yrs so in my book still an absolute waste of time and money. pretty disgusting.
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fairozedaniels F's update01 Jul 2022, 10:29
Reviewer Update
An Update on the outcomes of this, " Kindly note that this decision is made out of goodwill " the tone so they repaid some of his premiums of the ones that were duplicated but for me this was never the point. the point is he would have benefited more from a real life cover than wasting his time paying fro **** for 18 yrs so in my book still an absolute waste of time and money. pretty disgusting.
AIG South Africa Limited's replyOfficial
01 Jul 2022, 12:39Dear Fairoze
We acknowledge your concerns and the contents are duly noted. We believe that this issue was discussed with you and we do understand your point. A letter dated 27 January was sent to you.
We acknowledge your concerns and the contents are duly noted. We believe that this issue was discussed with you and we do understand your point. A letter dated 27 January was sent to you.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction' We are doing all we can to provide you with a report on the policies.
Kind regards,
Customer Resolutions Team”
Email address: ***
Tell: +***
Email address: ***
Tell: +***
AIG South Africa Limited's reply01 Jul 2022, 12:39
Official
Dear Fairoze
We acknowledge your concerns and the contents are duly noted. We believe that this issue was discussed with you and we do understand your point. A letter dated 27 January was sent to you.
We acknowledge your concerns and the contents are duly noted. We believe that this issue was discussed with you and we do understand your point. A letter dated 27 January was sent to you.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction' We are doing all we can to provide you with a report on the policies.
Kind regards,
Customer Resolutions Team”
Email address: ***
Tell: +***
Email address: ***
Tell: +***