AIG - ********* sales pitches for business

I have been a loyal and consistent paying customer of AIG since 2007. I can recall the very day that 1 of the sales consultants called me to explain the policy benefits for me to take up the policy, The consultant explained that the policy was an ACCIDENT protection policy, meaning it WOULD pay out for anything related to a vehicle accident, even if it was a bumper-bash etc.

I accepted the policy and took it out and have been a paying customer for all these years. Yes, I received the policy schedule with lots of details and fine print. My error was not that I did not read the fine print and wording once I received it, but rather believing their sales person's word over the call informing me of the benefits and what a great deal it was. I took his word and was naive enough to think I did not have to read through all the policy wording sent to me afterwards, surely, AIG could be a trusted company and would not lie...

Over all these years I have luckily never had to claim until now, when I have been a victim of being crashed into from behind due to a taxi abruptly stopping and causing the accident then all drivers driving away. Not only am I in chronic pain now due to the severe concussion and whiplash I have endured, but now have medical bills to pay for the ER, CT scan, damage to my car, excess etc. The assumed comfort of knowing I had a policy that would at the very least assist me financially with these unforeseen expenses are now a nightmare I am dealing with, with AIG. Even though I am in physical pain, I forced myself to physically attend a Police station to report the accident and get all required documentation in order to submit my claim to AIG, for help. Yet, I was shocked to receive feedback that not only will AIG NOT be paying 1 cent towards my accident fees, I realised that I was also **** to and sold false and misleading sales pitch in order to get me to sign up to the policy all these years back!!

I have requested the recording for the call whereby the sales consultant MISLED me into taking up this policy. I have had a response saying I should have read the policy wording, yet no accountability is being taken for the misleading sales consultant misleading who knows how many other customers... This is not on AIG, all trust is gone and you should be ashamed of yourselves for such disgraceful service and ********* operations!