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atrohad A

1 reviews | Active since Jun 2016

29 May 2020, 13:15

AIG refuses to pay on hospital policies if you have anxiety even if it is caused by hypokaelemia

MY wife died on 22 April 2020. She was admitted to the Union with hypokaelemial on 17 April 2020. While in hospital she died of hypokaelemia on 22 April 2020. AIG refused to pay for the time she was in hospital because she had co-morbid problems of depression and and anxiety. On her full death certificate her cause of death was stated as hypokaelemia, the co-morbid problems she had, did not affect the diagnosis of hypokaelemia.The policy excludes a claim where the co-morbid condition are concerned. My hospital claim was for the hypokaelemia which ****ed her in the end. If you trust AIG to treat you fairly you better think twice. The implication is that if you have anxiety after a car accident your claim will be refused.

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Replies (2)
AIG South Africa Limited
AIG South Africa Limited's reply29 May 2020, 13:28
Official
 
Dear Frank H,

We acknowledge receipt of your review and we sincerely apologize for the frustration you experiencing with us. One of our consultants will be in contact with you regarding your concerns.
 
We do regret that the service you have received thus far from our claims division was not to your satisfaction.
 
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction

Kind regards, 
Customer Resolutions Team 
AIG South Africa Limited
AIG South Africa Limited's reply29 May 2020, 14:10
Official
 
Dear Frank H,

We have tried to contact you on your mobile number, however we were unsuccessful, we will send you a separate email shortly, outlining our next steps.

Kind regards, 
Customer Resolutions Team