AIG NEVER MISSES AN OPPORTUNITY TO COLLECT PREMIUMS, YET THEY WON'T PAY OUT

I am very disappointed with this company. My late wife had taken a life policy with this company. The premiums were debited from her account at Standard Bank in South Africa, and no premium was missed. She passed away in 2022, and I submitted a claim. The following is the response I got from AIG:

Nagin, Sangita <***> Wed, 1 Mar 2023, 07:30 to Victor Sekgothe

Dear Mr Sekgothe

We refer to the above matter and our corresponded below:

Kindly provide and update for the following outstanding information.

A copy of the Post Mortem Report A copy of all the medical reports from the treating specialists confirming the cause of death and if it was accident related. Hospital file with the nursing progress reports and doctors’ daily ward round clinical notes

Please note as per the SAP Report the matter is still under investigation. The claim can only be finalised once the investigation has been completed.

Kindly note that upon receipt of the above requested documentation, we may at the discretion of the Insurer request that the Insured Person provides additional documentation if required.

Please note the onus remain upon the family to provide the above-mentioned documentation.

We trust the above to be in order.

Kind regards

Sangita Nagin

Senior Personal Accident Claims Examiner

Personal Accident Claims

AIG South Africa

Sandown Mews West, 88 Stella Street, Sandown, 2196.

Tel: +***5 | Fax: +***7

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