AIG Life - ***********

My mother submitted a medical claim on the 15th of December 2021. Since then she has been sent from pillar to post, with no communication or results. She asked me to step in and help. I sent the first email from my side on the 27th of Jan 2022, to consultant PRIYA SANUKAPRIYA, got an immediate reply (thank you), that another consultant is working with the claim, and gave me the email address. The same day I emailed DOU MASIYA, explaining who I was and what help I needed. NO RESPONSE. I emailed her a 2nd time on the 1 Feb 2021, NO RESPONSE. I then emailed a 3rd time on the 3rd of Feb 2021 AND attached ALL the claim documents AGAIN....NO RESPONSE! - Is this what AIG stands for!? No service, it`s an utter shame that your consultants do not respond to a client's questions, if they are not capable of finalizing a claim, LET THE CLIENT KNOW, don`t hide the incompetence! Hopefully, somebody gets burned for this terribly unprofessional NON-service, you are rendering. If needs be we will surely take this further.