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gezekilempofu G

1 reviews | Active since Jul 2017

12 Jul 2017, 15:12

AIG Insurance Servicing

<p>I had an accident with my car and am insured with AIG Insurance. The accident happened on the 28th of May 2017, up until today am using taxis to work cause they are dragging my claim. They sent an assessor i met up with him he took my statement and pictures of the scene and everything that he needed for his report. I followed up with him he said he sent his report to the Insurance company. Last week i got a call that i have to meet up with an assessor. I told my broker i have already met up with a broker, i do not understand why i have to meet up with an assessor twice and its different assessors.</p> <p>I feel like they dragging the process so that they can fail and make my claim unsuccessful. They are quiet and am struggling to get to work, i even got ****** cause i knock off late. Am really disappointed with their services. Its almost 2 months now and my car is not fixed and am struggling to get to work daily.</p>

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Replies (1)
AIG South Africa Limited
AIG South Africa Limited's reply12 Jul 2017, 16:00
Official

Dear Samantha Mashaba

We confirm acknowledgement of your complaint and would like to apologise for any inconvenience caused.

Together with our business partners, we are working towards finding a solution to this issue. We trust that we will be able to resolve this matter to your satisfaction.

We would like to thank you for taking the time to bring this to our attention.

The Customer Care Unit Team