AIG Incopetence

Im having a hard time with the service from AIG. I called to submit a claim for vehicle accident, i was told my policy is canceled yet i had requested that it be re-instated in the month of august. AIG agreed to this and confirmed this. I was involved in an accident with some idiot who decided to skip a red robot. When i called AIG they acknowledged their mistake of not reinstating my policy after i asked them to do so. I was told to just pay for the previous months where AIG did not debit my account. I made the funds available and now im told i should get my car to an inspection before my claim can be processed. HOW DO I DO THIS FOR A CAR THAT WAS IN AN ACCIDENT. I NEED AIG TO SORT THIS OUT URGENTLY!!!!!!