AIG ignores emails and impossible to get hold of

I have a hospital plan with AIG. On 16 Feb I spoke to Joansie Jimenez about submitting a claim. She sent me the docs promptly and gave me a claim number as well as the case manager's name. It took some time to get the required docs together, but I submitted on 3/3, asking for confirmation of receipt. No response so i resent on 7/3 and again on 11/3. <br> I sent it to the [Email Removed] address as well as Puvanswari A/P Subramaniam's personal e-mail address. To date no feedback or response from AIG. I work during the day and tried to call the call centre twice, but gave it up as a lost case. Does anyone work at AIG and are there any people at AIG in South Africa without a foreign accent that I don't batlle to hear or understand? It seems this company is remotely run with a very remote idea of customer service. My claim no is ***ZA.