MK
Maggie K
1 reviews | Active since Dec 2021
09 Dec 2021, 22:33
Aig hospital plan bad service
Wow their hospital cash back sucks big time. I took the policy in 2014 and it is my first time claiming.No bothers to respond to emails and when you call them they will transfer you from piller to post. I submit my claim last week Tuesday and still I have to call them for a follow up. They are too quick to debit my money from my account.
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Replies (3)0
Replies (3)
AIG South Africa Limited's replyOfficial
10 Dec 2021, 07:56Dear Maggie
We acknowledge receipt of your review and we sincerely apologize for the frustration you are experiencing with us. One of our consultants will be in contact with you regarding your concerns.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
Kind regards,
Customer Resolutions Team
AIG South Africa Limited's reply10 Dec 2021, 07:56
Official
Dear Maggie
We acknowledge receipt of your review and we sincerely apologize for the frustration you are experiencing with us. One of our consultants will be in contact with you regarding your concerns.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
Kind regards,
Customer Resolutions Team
MK
Maggie K's updateReviewer Update
10 Dec 2021, 12:15Dear Hellopeter
I just want to thank you regarding my compliant and I've received a call this morning and a follow up email regarding my outstanding documents needed to finalize my claim. However I'm still not convinced that they took 9 days to respond.
I have submitted the required documents and I guess I have to wait for another 9 days again before the payout.
Kind Regards
I just want to thank you regarding my compliant and I've received a call this morning and a follow up email regarding my outstanding documents needed to finalize my claim. However I'm still not convinced that they took 9 days to respond.
I have submitted the required documents and I guess I have to wait for another 9 days again before the payout.
Kind Regards
MK
Maggie K's update10 Dec 2021, 12:15
Reviewer Update
Dear Hellopeter
I just want to thank you regarding my compliant and I've received a call this morning and a follow up email regarding my outstanding documents needed to finalize my claim. However I'm still not convinced that they took 9 days to respond.
I have submitted the required documents and I guess I have to wait for another 9 days again before the payout.
Kind Regards
I just want to thank you regarding my compliant and I've received a call this morning and a follow up email regarding my outstanding documents needed to finalize my claim. However I'm still not convinced that they took 9 days to respond.
I have submitted the required documents and I guess I have to wait for another 9 days again before the payout.
Kind Regards
MK
Maggie K's updateReviewer Update
10 Dec 2021, 13:17AIG Team,
Needs to hire a PHD practitioner to read or separate our result yho this is not true.
Needs to hire a PHD practitioner to read or separate our result yho this is not true.
MK
Maggie K's update10 Dec 2021, 13:17
Reviewer Update
AIG Team,
Needs to hire a PHD practitioner to read or separate our result yho this is not true.
Needs to hire a PHD practitioner to read or separate our result yho this is not true.