SB
Steve B
1 reviews | Active since Oct 2020
20 Oct 2020, 15:36
AIG hospital payment
Similar to several complaints listed, AIG paid their hospital top-up until recently. Now requests copies of ALL investigations - my mother A Brown was admitted in May and Sept 2020 for extended periods with a large volume of results, to the extent that it would be impossible to supply. This is unfair to them as my parents are elderly and this could be construed as deliberately delay. Despite several requests, communication and feedback is poor.
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AIG South Africa Limited's replyOfficial
20 Oct 2020, 15:40 Dear Steve B,
We acknowledge receipt of your review and we sincerely apologize for the frustration you experiencing with us. One of our consultants will be in contact with you regarding your concerns.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
Kind regards,
Customer Resolutions Team
AIG South Africa Limited's reply20 Oct 2020, 15:40
Official
Dear Steve B,
We acknowledge receipt of your review and we sincerely apologize for the frustration you experiencing with us. One of our consultants will be in contact with you regarding your concerns.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
Kind regards,
Customer Resolutions Team