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aefourie A

1 reviews | Active since Oct 2011

13 Dec 2017, 12:53

AIG has an extreme "don't care" attitude!!!

I wrote an email to AIG Head Office today about this extremely bad and don't care attitude. here is my email content:

"Dear CEO,

I am extremely disgusted in the service of Tholakele Tshabalala.

I am a 3 rd party referring to the claim nr above. One of your clients drove into my bakkie when I was standing still, waiting at a robot.

The quotes to repair my bakkie was R36 000 and R38 000. Viljan Peramaul, the assessor, approved R20 500. The suppliers do not want to fix my bakkie for that amount. Thankfully a Rogerio da Silva helped me and the amount was increase to R25 500. This was on Monday.

I wrote to Tholakele a couple of emails regarding this, including my bank details, as the panel beater wants the money urgently (this was on Monday),before they order the parts, to be able to fix my “BRANDED” bakkie before I go on leave. I told Tholakele this in my email, because het landline has been “engaged” Monday, Tuesday and today. Rogerio told me on Moday that she was in.

I also asked Rogerio da Silva to give her the message.

Up to today I have not had ANY response from her. She blatantly ignores me. I told them that if the money is not in my account by 12h00 today, I will report AIG at the public site www.hellowpeter.com as well as Face Book, Twitter etc. this did not even worried her.

I just want to inform you, that I will keep my promise. I do not take up bad service lightly.

Kind regards"

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Replies (3)
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aefourie A's update13 Dec 2017, 13:00
Reviewer Update
i will go to FB and Twitter too, if AIG keeps on treating me like this!
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aefourie A's update13 Dec 2017, 13:10
Reviewer Update
The email to mail to: ********** which i got from the AIG website came back as "does not exist". Wonder why?
AIG South Africa Limited
AIG South Africa Limited's reply14 Dec 2017, 09:42
Official

We confirm acknowledgement of your complaint and would like to apologise for any inconvenience caused.

Together with our business partners, we are working towards finding a solution to this issue. We trust that we will be able to resolve this matter to your satisfaction.

We would like to thank you for taking the time to bring this to our attention.