AIG Happy to take your money but that is all.

I have had a hospital plan and accident plan with AIG for probably 20 years or more which i have hardly claimed on over the years. I recently put in a claim for just over R1000 with the required application form signed by the Hospital and the Doctor etc. I was then assigned an assessor, or claim adjustor as AIG calls them, who then required a detailed hospital account, and motivation letter from the Doctor as to why hospitalisation was necessary etc. I was also sent a comprehensive Clinical Report to have completed. They even wanted to know the diagnosis and treatment given. This policy is for hospitalisation. Hospitalisation had been motivated already through my medical aid. Who do AIG think they are to check up on the Doctor and the treatment he provided. All this for a little over a thousand rand. The details of the medical condition are not the business of AIG. Confidential information. I told the assessor to stick the claim. I am not going to ask Doctors for motivation letters for such a small amount. I also told the assessor to cancel my policies immediately. I was told to get hold of Customer Services to do the cancellation. There lies the problem. Nowhere can you find contact details for Customer Services. I found an email address for a specific person but there was no reply so presumably they no longer work for AIG. AIG is happy to deduct the premiums each month and then give you serious uphill when you claim but try and cancel your policy and you have a problem. You cant get hold of them. I think AIG should refund all of my premiums from the date that I told the Assessor to cancel my policy. That would be fair. I will be more than happy to supply all correspondence between myself and the claims adjustor.