AIG

This is the worst service I've ever experienced!! Please think twice before taking ANY insurance from this company!!!! Communication? What is that? There is no communication at all !! I literally phoned almost twenty times with no satisfaction. If you do get hold of customer care and they put you through to the person responsible for your claims, they are NEVER available and also don't respond to letters, not even the supervisors respond to letters or voice messages. PATHETIC !!!!!!! Customer care also don't know anything about telephone etiquette because the lady will put you through to the claims department and you will hold on for 15 minutes without any feedback from her to say that there is no answer and if she can perhaps take a message. Therefore I have to redial again to the customer care for assistance because nobody pick up at Claims. Goodness is there any management at all because it seems if nobody is at work or is on a permanent holiday mode.