AIG ATTEMPTS RELUCTANCE TO PAY OUT LEGITIMATE CLAIMS

I have n policy with AIG (Hospital Cash Back) During February I was hospitalized for a arthroscopy operation. I experienced n setback with infection in my knee. I was then hospitalized three more times. AIG request me to submit ridicules amount of information such as: Dr motivation, Hospital counts, Pathology results, Dr as well as visits by nursing staff. I submitted this and ask AIG when I can expect an answer but up till now I am being Ignored. To my understanding a hospital account would have proof enough that I was indeed hospitalized. I am not going to except their reluctance to pay out sitting down.