Item: AIG South Africa Limited
Rating: 1
Author: jakemiller J

AIG South Africa Limited's replyOfficial

28 May 2019, 14:52

Dear Mr. Sandeep Rugbeer

We acknowledge receipt of your review and sincerely apologize for the frustration you are experiencing with our Third Party claims process.

One of our consultants will be in contact with you shortly.

I can assure you that the matter will be thoroughly investigated and feedback provided.

Kind regards,

Customer Resolutions Team

AIG South Africa Limited's reply28 May 2019, 14:52

Official

Dear Mr. Sandeep Rugbeer

We acknowledge receipt of your review and sincerely apologize for the frustration you are experiencing with our Third Party claims process.

One of our consultants will be in contact with you shortly.

I can assure you that the matter will be thoroughly investigated and feedback provided.

Kind regards,

Customer Resolutions Team

AIG South Africa Limited's replyOfficial

28 May 2019, 15:20

Good day Mr. Sandeep Rugbeer

Thank you for taking my call earlier.

Kindly note that your complaint has been logged for resolution.

As per the email sent to you in this regard, your complaint case number is GCS-153653 and we will keep you posted on the progress of your claim henceforth.

Please do not forget to send us the email trail with our Third Party Claims department as discussed.

Kind regards,

Customer Resolutions Team

AIG South Africa Limited's reply28 May 2019, 15:20

Official

Good day Mr. Sandeep Rugbeer

Thank you for taking my call earlier.

Kindly note that your complaint has been logged for resolution.

As per the email sent to you in this regard, your complaint case number is GCS-153653 and we will keep you posted on the progress of your claim henceforth.

Please do not forget to send us the email trail with our Third Party Claims department as discussed.

Kind regards,

Customer Resolutions Team

jJ

jakemiller J's updateReviewer Update

29 May 2019, 16:18

I sent the email chains to Kenneth Kumane. Waiting on a speedy response. I also want compensation for this inconvenience caused to me and the whole thing going on for more than 60 days of no fault of my own. Wessel Beukes has an attitude. I will post his email in response to a very frustrated customer should this not be resolved.

jJ

jakemiller J's update29 May 2019, 16:18

Reviewer Update

I sent the email chains to Kenneth Kumane. Waiting on a speedy response. I also want compensation for this inconvenience caused to me and the whole thing going on for more than 60 days of no fault of my own. Wessel Beukes has an attitude. I will post his email in response to a very frustrated customer should this not be resolved.

jJ

jakemiller J's updateReviewer Update

19 Jul 2019, 13:41

Further incompetence where I was promised from Wessel however I the claimant had to follow up with the insured (not ever heared of) whenhe promised he would.

---------- Forwarded message ---------
From: Beukes, Wessel <***>
Date: Fri, 19 Jul 2019 at 12:50
Subject: RE: #***za_002#4#TP CLAIM >Outstanding Documents
To: Nkosi, Nontuthuzelo <***>
Cc: Admin <***>, Carol Parry <***>, Lynette Magasa <***>, Sandeep Rugbeer <***>

Good day,

Please resend the Excess Invoice to Carol.

Regards

Wessel Beukes

AIG

Recovery / TP Auto Liability Manager I South Africa

General Insurance I Claims

Sandown Mews West, 88 Stella Street, Sandown,South Africa 2196

Tel: +***6

***

Great News! You can submit a claim via the AIG Self Service Claims Portal. https://www.aigclaims.co.za/

We seek to exceed your expectations. Please send any compliments or complaints to: *** or fax: +***4

Compliance: www.aigcompliancehelpline.com www.aig.com

From: Carol Parry [mailto:***]
Sent: 19 July 2019 11:40 AM
To: Beukes, Wessel
Cc: Admin; Lynette Magasa; Sandeep Rugbeer
Subject: [EXTERNAL] Re: #***za_002#4#TP CLAIM >Outstanding Documents

This message is from an external sender; be cautious with links and attachments.

Hi there,

With reference to the above claim, please would you advise to which account my client must pay the excess of R2 500.00 to, so enable the third party claim to be settled.

Many thanks,

Carol Ann Parry

From: Sandeep Rugbeer <***>
Sent: Friday, 19 July 2019 11:18
To: Carol Parry <***>
Cc: Admin <***>; ***; Wessel Beukes <***>
Subject: Fwd: Re: #***za_002#4#TP CLAIM >Outstanding Documents

Good day Carol

Trust all is well.

Please see below from Wessel at AIG.

I was under the impression Wessel made the insured aware that this amount needed to be paid however as expected this is not the case.

Thanks a lot.

Sandeep Rugbeer

---------- Forwarded message ---------
From: Beukes, Wessel <***>
Date: Mon, 10 Jun 2019 at 13:50
Subject: RE: Re: #***za_002#4#TP CLAIM >Outstanding Documents
To: Sandeep Rugbeer <***>
Cc: ZA.CL.DROPFILE.EMEA <***>, Complaints-SA <***>, Nkosi, Nontuthuzelo <***>

Good day,

Thank you for the document.

I will check when the Insured will pay the R2500 Excess.

Only when we have received the Excess ,we will be in a position to forward you the Release.

Regards

Wessel Beukes

AIG

Recovery Manager I South Africa

General Insurance I Claims

Sandown Mews West, 88 Stella Street, Sandown,South Africa 2196

Tel: +***6

***

We seek to exceed your expectations. Please send any compliments or complaints to: *** or fax: +***4

Compliance: www.aigcompliancehelpline.com www.aig.com

From: Sandeep Rugbeer [mailto:***]
Sent: 10 June 2019 10:17 AM
To: Beukes, Wessel
Cc: ZA.CL.DROPFILE.EMEA; Complaints-SA
Subject: [EXTERNAL] Re: #***za_002#4#TP CLAIM >Outstanding Documents

This message is from an external sender; be cautious with links and attachments.

Good morning

Please find attached as requested.

Regards

Sandeep Rugbeer

On Fri, 7 Jun 2019 at 12:48, Beukes, Wessel <***> wrote:

Good day,This is the only Affidavit that I could trace .· We don’t have any Affidavit stating that you were uninsured at the time as you were changing / looking for new Insurance as per one of your emails.· We also need the reasons why you are holding our Insured liable for the accident/ Description of what happened.Please also note that our Insured has a R2500.00 Excess payable which we need to collect before any offer can be made.We have requested same from the Broker.RegardsWessel BeukesAIGRecovery Manager I South AfricaGeneral Insurance I Claims Sandown Mews West, 88 Stella Street, Sandown,South Africa 2196Tel: +***6 *** We seek to exceed your expectations. Please send any compliments or complaints to: *** or fax: +***4 Compliance: www.aigcompliancehelpline.com www.aig.com From: Beukes, Wessel
Sent: 07 June 2019 11:17 AM
To: 'Sandeep Rugbeer'
Subject: #***za_002#4#TP CLAIM >Outstanding Documents Good day,I trust that you are well.I have almost completed my review of above claim.I will advise not later than Wednesday next week.Apologies for the delay.RegardsWessel BeukesAIGRecovery Manager I South AfricaGeneral Insurance I Claims Sandown Mews West, 88 Stella Street, Sandown,South Africa 2196Tel: +***6 *** We seek to exceed your expectations. Please send any compliments or complaints to: *** or fax: +***4 Compliance: www.aigcompliancehelpline.com www.aig.com

jJ

jakemiller J's update19 Jul 2019, 13:41

Reviewer Update

Further incompetence where I was promised from Wessel however I the claimant had to follow up with the insured (not ever heared of) whenhe promised he would.

---------- Forwarded message ---------
From: Beukes, Wessel <***>
Date: Fri, 19 Jul 2019 at 12:50
Subject: RE: #***za_002#4#TP CLAIM >Outstanding Documents
To: Nkosi, Nontuthuzelo <***>
Cc: Admin <***>, Carol Parry <***>, Lynette Magasa <***>, Sandeep Rugbeer <***>

Good day,

Please resend the Excess Invoice to Carol.

Regards

Wessel Beukes

AIG

Recovery / TP Auto Liability Manager I South Africa

General Insurance I Claims

Sandown Mews West, 88 Stella Street, Sandown,South Africa 2196

Tel: +***6

***

Great News! You can submit a claim via the AIG Self Service Claims Portal. https://www.aigclaims.co.za/

We seek to exceed your expectations. Please send any compliments or complaints to: *** or fax: +***4

Compliance: www.aigcompliancehelpline.com www.aig.com

From: Carol Parry [mailto:***]
Sent: 19 July 2019 11:40 AM
To: Beukes, Wessel
Cc: Admin; Lynette Magasa; Sandeep Rugbeer
Subject: [EXTERNAL] Re: #***za_002#4#TP CLAIM >Outstanding Documents

This message is from an external sender; be cautious with links and attachments.

Hi there,

With reference to the above claim, please would you advise to which account my client must pay the excess of R2 500.00 to, so enable the third party claim to be settled.

Many thanks,

Carol Ann Parry

From: Sandeep Rugbeer <***>
Sent: Friday, 19 July 2019 11:18
To: Carol Parry <***>
Cc: Admin <***>; ***; Wessel Beukes <***>
Subject: Fwd: Re: #***za_002#4#TP CLAIM >Outstanding Documents

Good day Carol

Trust all is well.

Please see below from Wessel at AIG.

I was under the impression Wessel made the insured aware that this amount needed to be paid however as expected this is not the case.

Thanks a lot.

Sandeep Rugbeer

---------- Forwarded message ---------
From: Beukes, Wessel <***>
Date: Mon, 10 Jun 2019 at 13:50
Subject: RE: Re: #***za_002#4#TP CLAIM >Outstanding Documents
To: Sandeep Rugbeer <***>
Cc: ZA.CL.DROPFILE.EMEA <***>, Complaints-SA <***>, Nkosi, Nontuthuzelo <***>

Good day,

Thank you for the document.

I will check when the Insured will pay the R2500 Excess.

Only when we have received the Excess ,we will be in a position to forward you the Release.

Regards

Wessel Beukes

AIG

Recovery Manager I South Africa

General Insurance I Claims

Sandown Mews West, 88 Stella Street, Sandown,South Africa 2196

Tel: +***6

***

We seek to exceed your expectations. Please send any compliments or complaints to: *** or fax: +***4

Compliance: www.aigcompliancehelpline.com www.aig.com

From: Sandeep Rugbeer [mailto:***]
Sent: 10 June 2019 10:17 AM
To: Beukes, Wessel
Cc: ZA.CL.DROPFILE.EMEA; Complaints-SA
Subject: [EXTERNAL] Re: #***za_002#4#TP CLAIM >Outstanding Documents

This message is from an external sender; be cautious with links and attachments.

Good morning

Please find attached as requested.

Regards

Sandeep Rugbeer

On Fri, 7 Jun 2019 at 12:48, Beukes, Wessel <***> wrote:

Good day,This is the only Affidavit that I could trace .· We don’t have any Affidavit stating that you were uninsured at the time as you were changing / looking for new Insurance as per one of your emails.· We also need the reasons why you are holding our Insured liable for the accident/ Description of what happened.Please also note that our Insured has a R2500.00 Excess payable which we need to collect before any offer can be made.We have requested same from the Broker.RegardsWessel BeukesAIGRecovery Manager I South AfricaGeneral Insurance I Claims Sandown Mews West, 88 Stella Street, Sandown,South Africa 2196Tel: +***6 *** We seek to exceed your expectations. Please send any compliments or complaints to: *** or fax: +***4 Compliance: www.aigcompliancehelpline.com www.aig.com From: Beukes, Wessel
Sent: 07 June 2019 11:17 AM
To: 'Sandeep Rugbeer'
Subject: #***za_002#4#TP CLAIM >Outstanding Documents Good day,I trust that you are well.I have almost completed my review of above claim.I will advise not later than Wednesday next week.Apologies for the delay.RegardsWessel BeukesAIGRecovery Manager I South AfricaGeneral Insurance I Claims Sandown Mews West, 88 Stella Street, Sandown,South Africa 2196Tel: +***6 *** We seek to exceed your expectations. Please send any compliments or complaints to: *** or fax: +***4 Compliance: www.aigcompliancehelpline.com www.aig.com

AIG are *****s that do NOT pay claims.