AIG are a disgrace to the insurance industry

I have been a client for over 14 years and have never claimed. I recently had to make a claim. (It is a minuscule daily amount for being in hospital). I get sent so many forms, demanding so much information that it is unacceptable. I can prove that my wife (it is a me and spouse plan) was in hospital and she had complications and ended up being in hospital for nearly 4 months. When I question their required information,I get sent a list of what they want. When I question it further, and speak to a claims manager on the phone she doesn't get back to me. Then I get a new list with increased requirements. The policy is supposed to pay a daily amount which may just possibly cover the fuel and parking to visit the hospital 3 times a day for nearly 4 months, but they want Blood test results, radiology reports. This is not a medical policy where they are paying for a hospital stay. The stay was caused by a critical illness, not something like plastic surgery. I have submitted a document from the hospital indicating admission and discharge dates. But they want all of this unacceptable and personal information. Why they need x-rays and blood test reports is beyond me. And the arrogance of their representatives who write and say, "At AIG we take pride in ensuring our customers satisfaction," when one is patently not satisfied is intolerable. This is a classic case of taking your premiums and doing everything in their power to avoid paying anything. And if you imagine that you can speak to someone in management, hah forget it. No one is ever available. AIG and their attitude is a disgrace.