6 Months later and still no resolution in sight!!!

# ********** 87 / # ********** 34_A#24#TP RELEASE From the above, I don't know which number is the claim number because I don't think AIG know themselves. Ask Tholakele Tshabalala who is handling this claim, she might know. More than 6 months later and we still await a settlement. It is pathetic!!! Your client bumped my daughters car and damaged one complete side of her car. Your clients car has been fixed ages ago and my daughter is still waiting for her car to be fixed. All documents, police reports, pictures and quotes were sent within a week of the accident and still nothing. We know who is dealing with the claim, yet we cannot get hold of this person. I'm yet to hear her voice. The phone stays engaged for hours (it might be taken off the hook for all I know)! If it rings, it rings forever!! I wonder if AIG staff actually exist or if they are a figment of my imagination. I think for such a reputable, long-standing company, the service is atrocious. Your bad reputation precedes you by the day, but unfortunately we have to deal with you. I just wonder if I should be contacting the ombudsman next.