XM
Xolani M
1 reviews | Active since Oct 2010
12 Mar 2019, 11:21
3rd Party Claim - Disgruntled
I have never been in contact with AIG before but for the first time I come across them then I am shocked at the level and a manner that they treat people. My car was involved accident November 2018 with one of your client and your client is corporative and lodged a claim with you claim number ********** 019ZA. However dealing with AIG 3rd Party Claim department especial Dennis has been a nightmare and headache today when I followed up he told me that he will look at my claim when he find time. Its been full 4 months now paying for the car that I do not have and on top of that I am loosing lot of income waiting for AIG to attend to my claim. Instead of getting help I am getting attitude from Dennis.
Can somebody from AIG help with this matter,4 months is a long time paying for a damaged car that is not usable. I have submitted all documents as requested and yet Dennis hasn't even bothered to attend to my claim. What must I do to be assisted here?
Helpful (0)
Replies (9)0
Replies (9)
AIG South Africa Limited's replyOfficial
12 Mar 2019, 11:26Dear Xolani
We acknowledge receipt of your review and sincerely apologize again for the frustration you are experiencing. One of our consultants will be in contact with you shortly.
I can assure you that the matter will be thoroughly investigated and feedback provided.
Kind regards,
Customer Resolutions Team
AIG South Africa Limited's reply12 Mar 2019, 11:26
Official
Dear Xolani
We acknowledge receipt of your review and sincerely apologize again for the frustration you are experiencing. One of our consultants will be in contact with you shortly.
I can assure you that the matter will be thoroughly investigated and feedback provided.
Kind regards,
Customer Resolutions Team
XM
Xolani M's updateReviewer Update
12 Mar 2019, 11:29Thank you for the prompt response. Will be waiting for the call.
XM
Xolani M's update12 Mar 2019, 11:29
Reviewer Update
Thank you for the prompt response. Will be waiting for the call.
AIG South Africa Limited's replyOfficial
12 Mar 2019, 11:56Dear Xolani M
Thank you for taking my call this morning. We sincerely apologise for the service that you have received. As per our Telecom, we kindly await all correspondence that you have with regards to your claim. Upon receipt of this, we will log your complaint and it will be assigned to the relevant manager who will be in contact with you to resolve.
We trust you find the above in order and look forward to your response.
Kind regards,
Customer Resolutions Team
Thank you for taking my call this morning. We sincerely apologise for the service that you have received. As per our Telecom, we kindly await all correspondence that you have with regards to your claim. Upon receipt of this, we will log your complaint and it will be assigned to the relevant manager who will be in contact with you to resolve.
We trust you find the above in order and look forward to your response.
Kind regards,
Customer Resolutions Team
AIG South Africa Limited's reply12 Mar 2019, 11:56
Official
Dear Xolani M
Thank you for taking my call this morning. We sincerely apologise for the service that you have received. As per our Telecom, we kindly await all correspondence that you have with regards to your claim. Upon receipt of this, we will log your complaint and it will be assigned to the relevant manager who will be in contact with you to resolve.
We trust you find the above in order and look forward to your response.
Kind regards,
Customer Resolutions Team
Thank you for taking my call this morning. We sincerely apologise for the service that you have received. As per our Telecom, we kindly await all correspondence that you have with regards to your claim. Upon receipt of this, we will log your complaint and it will be assigned to the relevant manager who will be in contact with you to resolve.
We trust you find the above in order and look forward to your response.
Kind regards,
Customer Resolutions Team
XM
Xolani M's updateReviewer Update
12 Mar 2019, 14:00Email sent to ********** requested.
Regards,
XolaniM
XM
Xolani M's update12 Mar 2019, 14:00
Reviewer Update
Email sent to ********** requested.
Regards,
XolaniM
AIG South Africa Limited's replyOfficial
12 Mar 2019, 14:37Good day Xolani
Your email is received with thanks and hereby acknowledged.
Please take note that we will be proceeding with logging your complaint and a formal acknowledgement letter will be sent to you shortly.
As previously mentioned, the assigned manager will be in contact with you to resolve the matter.
Kind regards,
Customer Resolutions Team
Please take note that we will be proceeding with logging your complaint and a formal acknowledgement letter will be sent to you shortly.
As previously mentioned, the assigned manager will be in contact with you to resolve the matter.
Kind regards,
Customer Resolutions Team
AIG South Africa Limited's reply12 Mar 2019, 14:37
Official
Good day Xolani
Your email is received with thanks and hereby acknowledged.
Please take note that we will be proceeding with logging your complaint and a formal acknowledgement letter will be sent to you shortly.
As previously mentioned, the assigned manager will be in contact with you to resolve the matter.
Kind regards,
Customer Resolutions Team
Please take note that we will be proceeding with logging your complaint and a formal acknowledgement letter will be sent to you shortly.
As previously mentioned, the assigned manager will be in contact with you to resolve the matter.
Kind regards,
Customer Resolutions Team
XM
Xolani M's updateReviewer Update
10 Apr 2019, 12:34No contact, no update, no feedback and its almost a month now.
XM
Xolani M's update10 Apr 2019, 12:34
Reviewer Update
No contact, no update, no feedback and its almost a month now.
AIG South Africa Limited's replyOfficial
10 Apr 2019, 12:53Good day Xolani,
Apologies for the delay in providing feedback.
Kindly note that we are still awaiting update from our Third Party Claims investigations that are still on going.
Take note as well that we will be in contact with you shortly to provide the latest update on your Third Party Claim.
Kind Regards,
Customer Resolutions Team
Apologies for the delay in providing feedback.
Kindly note that we are still awaiting update from our Third Party Claims investigations that are still on going.
Take note as well that we will be in contact with you shortly to provide the latest update on your Third Party Claim.
Kind Regards,
Customer Resolutions Team
AIG South Africa Limited's reply10 Apr 2019, 12:53
Official
Good day Xolani,
Apologies for the delay in providing feedback.
Kindly note that we are still awaiting update from our Third Party Claims investigations that are still on going.
Take note as well that we will be in contact with you shortly to provide the latest update on your Third Party Claim.
Kind Regards,
Customer Resolutions Team
Apologies for the delay in providing feedback.
Kindly note that we are still awaiting update from our Third Party Claims investigations that are still on going.
Take note as well that we will be in contact with you shortly to provide the latest update on your Third Party Claim.
Kind Regards,
Customer Resolutions Team
AIG South Africa Limited's replyOfficial
10 Apr 2019, 13:07Good day Xolani,
Apologies for the delay in providing feedback.
Kindly note that we are still awaiting update from our Third Party Claims investigations that are still on going.
Take note as well that we will be in contact with you shortly to provide the latest update on your Third Party Claim.
Kind Regards,
Customer Resolutions Team
Apologies for the delay in providing feedback.
Kindly note that we are still awaiting update from our Third Party Claims investigations that are still on going.
Take note as well that we will be in contact with you shortly to provide the latest update on your Third Party Claim.
Kind Regards,
Customer Resolutions Team
AIG South Africa Limited's reply10 Apr 2019, 13:07
Official
Good day Xolani,
Apologies for the delay in providing feedback.
Kindly note that we are still awaiting update from our Third Party Claims investigations that are still on going.
Take note as well that we will be in contact with you shortly to provide the latest update on your Third Party Claim.
Kind Regards,
Customer Resolutions Team
Apologies for the delay in providing feedback.
Kindly note that we are still awaiting update from our Third Party Claims investigations that are still on going.
Take note as well that we will be in contact with you shortly to provide the latest update on your Third Party Claim.
Kind Regards,
Customer Resolutions Team
AIG South Africa Limited's replyOfficial
10 Apr 2019, 13:14Good day Xolani,
Please note that we tried to contact you on your mobile phone and were unsuccessful.
Our Third Party claims examiner will be in contact with you shortly to provide feedback.
Kind Regards,
Customer Resolutions Team
Please note that we tried to contact you on your mobile phone and were unsuccessful.
Our Third Party claims examiner will be in contact with you shortly to provide feedback.
Kind Regards,
Customer Resolutions Team
AIG South Africa Limited's reply10 Apr 2019, 13:14
Official
Good day Xolani,
Please note that we tried to contact you on your mobile phone and were unsuccessful.
Our Third Party claims examiner will be in contact with you shortly to provide feedback.
Kind Regards,
Customer Resolutions Team
Please note that we tried to contact you on your mobile phone and were unsuccessful.
Our Third Party claims examiner will be in contact with you shortly to provide feedback.
Kind Regards,
Customer Resolutions Team