Poor service

As landlord I entrusted Aida with one of my units last year September. Since then I had endless problems. Eventually I managed to get the tenant out, obviously with rent outstanding and damage to the unit. It also came to light that no deposit was paid with all losses for my account. I received limited feedback from the agency as well as from head office. In the last month I had no feedback from anyone. The least they could have done was to list the tenant at the credit bureau.