What is my order status?

Item: Ahmed's Textiles
Rating: 1
Author: Jade N

I purchased items to the value of 1615.40 on 10 Oct, I sent an email to request an update on delivery and was told that I would be informed when my order is ready. It's now 22 Oct and subsequent follow ups have been met with silence, I am honestly now worried that this may be a **** as I tried contacting them again today and now it says the number is not registered on the network. I'm considering going there to the physical address with police officers to enquire what is going on. I will post an update here when, or if I hear back but I have requested that they refund me if they do not have stock. Their communication is poor and if its a stock issue then why not inform the customer accordingly? First time supporting a small, unknown business like this and definitely the last.

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Replies (1)

Jade N's updateReviewer Update

22 Oct 2024, 16:41

My husband was successful in contacting someone there today (22/10) and the lady says that someone should have been keeping me updated of what's been happening as they had a stock issue and it should be delivered to me soon. It's disappointing as communication is crucial in ensuring alignment for all parties as you never know what concerns/worry, a lack of it creates on the customers end especially in today's climate of people losing money etc to false business operations. I'm now a bit relieved that the business is indeed legit & am looking forward to receiving my items purchased.

Jade N's update22 Oct 2024, 16:41

Reviewer Update