TERRIBLE SERVICE

This is regarding the terrible services I have received from your credit control department regarding a refund that is due to me R750.00

Firstly the lady I have spoken to didn’t even bother to respond to my emails that I send (which I send twice).

I had to phone her on Monday 10.09.2018 to find out what the delay was with my refund because she couldn’t respond to my emails.

I was then advised that I have an outstanding account for March 2018 to my surprise 6 months later and no one ever notified me and please do not use the “it is your responsibility as the account holder’ line cause I am so tired of it. If I was notified I would have sorted it out like I just have.

Never the less I called my medical aid and to my surprise it was a mistake on your side that got the claim was rejected. They then proceed to pay the claim.

No the argument comes with my daughter being admitted on the 31.08.2018 for having her tonsils removed and the medication prescribed by the dr.

Rose in your accounts/credit control department said clearly said to me that I need to pay for the medication that I took home, which confused me so much because it is not the first time I have been in hospital and or at your hospital for that matter where I am told that I basically cannot go home with the medication??????

The more I’m trying to explain to her that my medical aid advised that the medication will come off from our hospital plan the more she tells me that I will need to pay for it.

I then requested to someone she reports to because I refuse to pay this amount and she referred me to Nadia, which I may add was extremely rude to me and had the audacity to tell me that I do not know what I’m talking about because I do not do this job, which I added I do and she sarcastically said or you now do you which I advised I no longer wish to speak to her because she’s rude and she added that she feels the same and then dropped the phone in her ear.

I would like to make it clear, I pray TO GOD THAT I NEVER EVER HAVE TO LAY MY FOOT IN YOUR HOSPITAL AGAIN because of this pathetic services I received.

I spoke to my medical aid because I understand and know the meaning of customer service and satisfaction and they will be attending to the shortfall payment.

I want my refund no later by Friday because I believe I have been more than patient and in some way doing your credit control departments jobs for them.