Exceptional care and going beyond the call of duty

To whom it may concern,

I would just like to applaud you on a very well run and exceptional hospital. I was admitted to high care at your hospital for 4/5 days in February of this year. As awful as I was feeling from the sepsis, I was comforted and every nurse, sister, matron, and doctor that cared for me was fantastic. They were constantly double checking on me and were genuinely thoughtful and you could see from a mile away that their careers are their passion. I had two panic attacks whilst in high care and the staff were so swift to to remedy my situation and had me calm in no time. They were considerate and extremely empathetic. The standard of care was just as as phenomenal when I was moved to the general ward for the last day or two. The cleanliness was impeccable and the bathrooms were immediately cleaned without a fault after a patient had a shower. To say I am impressed with the overall experience would be an under statement. I unfortunately reside in Pretoria and couldn't make use of your hospital when I had to go in last week, I was rather discomforted by this fact. I almost wanted to fly down to Durban for your quality of treatment. Your hospital has surely left a long and lasting memory in mind. In all my trips to the hospitals over the years, I have never come across a hospital like Ahmed Al Kadi. Your employees go beyond the call of duty and I thank them from the bottom of my heart for the wonderful care I received when I was in desperate need an unable to care for myself.

I sincerely apologise in the delay of my message.

I hope this message finds the right person.