Poor Service

<p>My family and I spent a night at the Aha Waterfront Hotel on the 15th of December 2016, I was very disappointed by poor service and so thankful we only booked one night as I could not wait to check out.</p> <p> </p> <p>We booked a family room with a sleeper couch for our kids we arrived at the hotel around 7 and immediately asked for the sleeper couch to be opened for us as the kids were tired. We were told housekeeping is on their way we called again an hour later housekeeping still on the way at about 9 my husband decided to open it up himself but we still needed bedding from housekeeping he had to go down to reception to request this as phoning did not help, still took another 15 minutes before we were assisted.</p> <p> </p> <p>The gentleman at reception apologised and even came to our room to try and assist my husband with the sleeper couch since housekeeping was obviously too occupied to attend to guests. The next morning we woke up our aircon was not working again we called to report it we were told maintainance is coming to assist they never showed up, the heat in the room was unbearable. I could not wait to check out and go home, very poor service will never stay at this hotel ever again.</p> <p> </p> <p>Thank you.</p> <p> </p> <p> </p>