Unhelpful, untidy Hotel

I booked 2 nights at this hotel through Bookings.com. I however had an emergency which needs to be attended to and contacted reception 2 hours after checking in to cancel my booking for the next night and get a refund. However i was informed that they cannot refund me, yet i paid 2 hours prior. This is ridiculous! Very unhelpful.Further more the pool deck is not maintained & so shabby looking. This hotel is not up to standard for the price that it is.