Lack of assistance

Our move from Lusaka, Zambia was suppose to be off loaded in Swakopmund, Namibia on 1 Feb. Your company received the purchace order, delivery address and all requested documents by 10 Jan 2018. On 31 Jan my husband phoned Thomas from your Lusaka branch and he told us that they were awaiting customs clearance from Namibia. Nothing of this was comminicated to us at any point. We were ready to move in on 1 Feb. So my husband phoned Rudi, branch manager in Windhoek. Rudi was full of excuses but nothing valid. Rudi is telling us everyday since 31 Jan that he will phone us back with update / feedback. Needless to say, Rudi never phones back. We need to phone Rudi everyday in order to get feedback. And even more needless to say, Rudi keeps telling the same story: that he will follow up. Tell me, why did Elliott Removals got it right to: obtain purchase order and all needed documents, pack my house up in Pretoria on 21 Jan, up load my furniture on 22 Jan, got customs clearance and have my furniture delivered to my house in Swakopmund on 1 Feb, but your company can’t? What is the problem here? We have been warned not to use AGS Frasers nor your sister company, but we dien’t listen, and now we experience 1st hand why this was a bad decision. We need answers and we need our furniture. Your company is receiving hunderds of thousands for our pack up, storage and move of our house from Lusaka to Swakopmund and we are getting zero in return.